Author Archives: Larra Clark

Thank you, Karen Archer Perry

Karen Archer Perry

Via the Knight Foundation’s flickr

Today is Karen Archer Perry’s last day at the Bill & Melinda Gates Foundation. Formally, she is a senior program officer at the Foundation, responsible for overseeing various grants in the Global Libraries Program. Less formally, we see her as an energetic, caring, committed thought partner and insightful strategist for the national library community. On behalf of the American Library Association (ALA) and several other leading members of the library community, we want to thank Karen for her service to the library field and wish her the best in her future endeavors—which we hope will include libraries.

“Given Karen’s impact on the library community, no one person can really do justice to a proper thank you,” said Emily Sheketoff, Executive Director of the ALA Washington Office. “So we thought that we would collect thoughts from several of us and publish them together. As for me, I admire her determination in pushing for new opportunities for libraries with federal agencies.”

“Karen’s enthusiasm and energy for her work with and for libraries is palpable—and contagious,” said Larra Clark, Program Director at ALA’s Office for Information Technology Policy (OITP). “It has been a pleasure to share this fever and work together for libraries. Karen has brought creativity, deep knowledge, and ambition to her collaborations. I deeply appreciate these qualities and how it has made my own work better and stronger.”

From Alan S. Inouye, OITP Director: “I think of Karen as the ‘connecting the dots person.’ Actually, we have few such people in the library community at the national level. In some respects, it is not surprising. Most people must focus on running their library, applying for E-rate, interpreting copyright law and licensing agreements, or developing new online applications. Few of us think about and understand how each piece relates to each other and to pieces outside of the library community—much less do it strategically and effectively. In a time of fundamental change, like the present, the field really needs people to connect the dots. This is Karen’s substantive contribution that I will miss the most, though perhaps Karen will be able to engage with libraries in her future endeavors. I sure hope so, as we need every national and policy strategist that we can find!”

“Karen started out as the program officer for our Broadband Technology Opportunities Program (BTOP) support grant from the Foundation, but quickly grew to be much more than that,” said Ann Joslin, Idaho State Librarian and President, Chief Officers of State Library Agencies (COSLA). “A conversation with her at the 2012 ALA Midwinter Meeting in Dallas started changing my view of potential roles for COSLA. That was followed by her encouragement and support for the Public Access Technology Community (PAT-C) project, coordinating meetings of state library agency people with key Federal Communications Commission teams, introducing COSLA members to others in the philanthropic arena who have interests in common with COSLA, and taking a lead role in the Foundation’s Bold Visions convening held at the 2012 ALA Annual Conference in Anaheim. In short, Karen’s support and advocacy helped bring COSLA to a crossroads with the 18-month expansion of the PAT-C project and an organizational planning process. And she’s a heck of a lot of fun to work with!”

Susan McVey, Director, Oklahoma Department of Libraries, observes that “I have many ‘Karenisms,’ but one of my favorites is in reference to allowing space for a discussion on the challenges in implementing BTOP grants was to describe it as ‘coming to a meeting without your makeup on.’ That kind of permission to recognize both sides of a situation is all too rare and important. She is a force of nature and accomplished so much while she was with us. I will miss her!”

Lee Rainie, Director of the Pew Research Center’s Internet Project, notes that Karen “is the best kind of advocate and overseer of grants like the one the Gates Foundation has given Pew Internet: She has been assertive when that was the requirement; deferential when we needed to seize the bit; creative in working through challenges; supportive when mystery fogged the windshield; patient when we had to wait for data to be collected; trusting and open-minded when we pitched new ideas; a great translator when others had to be told who we were and what we were doing; a quick and deep study of our material when she had to master it and describe it to others; collaborative always; haughty never (a special feat when the words ‘Bill & Melinda Gates’ are connected to your job).  Above all, Karen’s special talent is her ‘brightness’ in all senses of that word. She clearly is really smart. Just as important, she’s a light shiner and pathway forger. It’s a wonderful combination of traits that make journeys with her fun. If we’re lucky, we’ll have more of them.”

“Karen’s departure from the Gates Foundation is a hard pill to swallow,” said John Windhausen, Executive Director, Schools, Health, & Libraries Broadband (SHLB) Coalition. “She combines an ‘on-the-ground’ feel for how libraries serve their communities with a great strategic vision of how libraries can expand their future role in a world of tumultuous technological change. Her creativity and thoughtfulness have been enormously helpful, and you can see that her work is driven by a passion for helping people and communities.”

About Larra Clark

As Director of OITP's Program on Networks, and Associate Director of OITP's Program on America’s Libraries for the 21st Century, Larra’s responsibilities include overall management of OITP’s telecommunications portfolio and day-to-day management of our projects in partnership with the Bill & Melinda Gates Foundation. Previously, she served as the project manager in the ALA Office for Research & Statistics for three years.

Libraries put BTOP funds to work, strengthening communities nationwide

BTOP and US Public Libraries
Earlier this year, Assistant Secretary of Commerce Lawrence E. Strickling stated that the National Telecommunications and Information Administration (NTIA) had awarded more than $50 million in Broadband Technology Opportunities Program (BTOP) funding to develop or expand public computer centers in libraries. Yesterday the ALA released a report (scribd or PDF) sharing library and community impacts from these investments, as well as other BTOP funding for sustainable broadband adoption and comprehensive community infrastructure. Just hours later, Strickling gave the keynote address at the School, Health and Libraries Broadband (SHLB) conference, lauding libraries’ accomplishments and announcing the release of the NTIA Broadband Adoption Toolkit. Both reports put libraries in the spotlight.

The ALA’s “U.S. Public Libraries and Broadband Technology Opportunities Program” is the first to highlight state and local library BTOP projects nationwide and the improvements they have made to public access technology resources, digital literacy, and workforce development. Library projects in 29 states and the District of Columbia are featured in the report.

“Libraries have served as first responders in these tough economic times,” said ALA President Maureen Sullivan. “Millions of Americans have turned to us to gain new technology skills and access to specialized resources. BTOP has helped to enable expanded services and to develop the improved infrastructure to meet these community needs.”

Highlights from the report include:

  • Nearly all statewide library projects include digital literacy training. More than 367,000 Coloradans increased their digital literacy skills through that state’s BTOP project. Ninety-five percent of those who took formal classes in Colorado stated they learned a valuable skill and would recommend the classes to others.
  • Nearly 600 people who participated in New York State Library’s “Broadband Express @ your library” programs and used online job resources went on to secure employment.
  • The Nebraska Library Commission has more than doubled its grant goal, which was to upgrade broandband speeds for 45 libraries in this mostly rural state. Of the 101 libraries upgraded so far, the average speed moved from 2.9 Mbps to 21.4 Mbps.
  • Alaska, Delaware, Maine, Oklahoma and Rhode Island have established new videoconferencing capabilities in several, if not all, libraries in their states. The Maine State Library is deploying its statewide network to provide legal information clinics through the Volunteer Lawyers Project. The clinics are offered in real time, allowing patrons at multiple locations, and especially in rural locations, to attend and ask questions directly of the presenting attorney.

There is a lot to celebrate—and to learn from in these BTOP projects. We estimate that about 20 percent of U.S. public libraries have benefited from BTOP funding, so sharing lessons and resources from this program to multiply the impact is critical. Thankfully, NTIA’s new toolkit helps us do just that.

New BTOP-funded computers in use at the Claud H. GilmerMemorial Library in Rocksprings, Texas

New BTOP-funded computers in use at the Claud H. GilmerMemorial Library in Rocksprings, Texas

The Broadband Adoption Toolkit leverages the experience of about 100 communities served by BTOP to benefit the entire nation, giving practical ideas and tools for overcoming barriers to getting more people online access.

“We developed the toolkit in order to share the expert knowledge and experience of the broadband adoption and computer training projects with a broader base of anchor institutions, government agencies, non-profits and others engaged in this effort,” Strickling said in his speech to SHLB. “Our projects reached only a small percentage of the nation’s households, but we want the lessons learned to be available to everyone. And we hope that as the grant program winds down, this toolkit will serve as a legacy and foundation for others to build on as they continue this vital digital inclusion effort.”

The toolkit gives guidance to communities and organizations across the country on how to structure the most effective broadband training programs, set up the most productive computing centers and teach people to use technology to improve their lives. The 68-page publication includes chapters on program planning, outreach, training and curriculum with many practical ideas and tools for bringing new groups online. NTIA utilized the contributions of nearly 40 programs in the toolkit.

ALA and libraries also are well-represented at the SHLB conference, with OITP Assistant Director Marijke Visser and OITP Fellow Bob Bocher leading a session on policy implications of the E-rate funding shortage; Denise Hendlmyer from the Texas State Library and Archives Commission speaking on a broadband adoption plenary panel; Jamie Hollier with PLA’s DigitalLearn.org; Corinne Hill, executive director for the Chattanooga Public Library, on the What do Do with a Gig panel…and that’s just for day one of the conference.

We will share more news from the conference via the @OITP twitter account, using the #shlb2013 tag. And there is another blog post to follow. Until then, please check out ALA and NTIA’s new reports and pass the word on.

About Larra Clark

As Director of OITP's Program on Networks, and Associate Director of OITP's Program on America’s Libraries for the 21st Century, Larra’s responsibilities include overall management of OITP’s telecommunications portfolio and day-to-day management of our projects in partnership with the Bill & Melinda Gates Foundation. Previously, she served as the project manager in the ALA Office for Research & Statistics for three years.

ALA thanks FCC Chairman Genachowski for library engagement

While it’s a tradition that many top administration posts will turn over in a president’s second term, the American Library Association (ALA) is sorry to hear that FCC Chairman Julius Genachowski will step down (pdf) in the coming weeks. From the National Broadband Plan to Universal Service Fund reform to digital literacy, the Chairman, FCC Commissioners and FCC staff have engaged ALA and libraries in a wide range of important proceedings. Among the most significant highlights are the Chairman’s work around E-rate reforms, broadband adoption, and network neutrality.

Most recently, Chairman Genachowski sent video greetings to attendees at the 2013 ALA Midwinter Meeting in Seattle. In the video (below), he thanks librarians for their vital role in supporting digital literacy. The ALA and the Institute of Museum and Library Services (IMLS) have worked closely with the FCC to support broadband adoption–with a focus on digital literacy training through our nation’s 16,400 public library locations.

“The digital divide has an impact on every aspect of society:  our economy, education, health care, and civic engagement,” said ALA President Maureen Sullivan. “The ALA is proud to work with the FCC, IMLS and others to support our state and local libraries in making sure everyone in our communities can fully participate in the digital age.”

Last week, Connect2Compete and the Ad Council launched EveryoneOn–a three-year national campaign to empower people by giving them the tools and confidence they need to improve their lives through the Internet. Worcester (Mass.) Public Library and St. Paul Public Library were among the libraries that helped launch the effort (and shared their photos!) on 3.21.13. The journey to this launch stretches back to the FCC’s announcement of the Connect2Compete public-private partnership, which included IMLS, in October 2011.

“From the time of the National Broadband Plan, Chairman Genachowski has highlighted the need for broadband adoption as well as access as a national priority,” said Larra Clark, director of the ALA Program on Networks. “Through the bully pulpit and the Public-Private Initiative on Broadband, he has recognized and worked to address the barriers to broadband adoption, including digital literacy, relevancy and cost.”

The Chairman spearheaded the first National Broadband Plan, which recently marked its third anniversary and serves as the foundation for much of the FCC’s work since its release. The ALA appreciated the opportunity to work with FCC staff to provide input into the plan’s development, and support research related to broadband adoption in low-income communities. (The ALA District Dispatch provides an ongoing archive of blog posts related to the broadband plan.)

Even more ambitiously, Chairman Genachowski undertook network neutrality and reform of the Universal Service Fund, which touched on each of the four programs that make up the fund, including E-rate. As part of E-rate modernization in fall 2010, the FCC simplified the application process, increased the cap slightly by indexing it to inflation, and expanded access to low-cost fiber–all changes that benefit libraries and schools. The E-rate program has played a pivotal role in helping libraries connect their users to the Internet, and it continues to be a critical program for supporting library connectivity and information service needs.

The FCC also negotiated a difficult decision on network neutrality that protects the openness of wired broadband networks. An open and neutral Internet is necessary to ensure that the public’s

access to library content and services will receive the same priority as their access to entertainment and other commercial offerings. Congressional challenges to overturn the Open Internet Order were unsuccessful, but a legal challenge from Verizon/MetroPCS will be heard in the D.C. Circuit Court of Appeals sometime this year.

“ALA thanks Chairman Genachowski for his leadership on these issues of vital importance to libraries and the communities we serve,” Clark added. “As with any policy engagement, we didn’t get everything we wanted from every conversation, but, under Genachowski, the FCC actively sought out ALA and libraries as part of the solution to many of the challenges this country faces in ensuring digital opportunity through broadband access and adoption.”

On behalf of America’s libraries, we wish Chairman Genachowski the very best in his future endeavors–and hope they include libraries and our mission to improve the public’s access to information and technology.

About Larra Clark

As Director of OITP's Program on Networks, and Associate Director of OITP's Program on America’s Libraries for the 21st Century, Larra’s responsibilities include overall management of OITP’s telecommunications portfolio and day-to-day management of our projects in partnership with the Bill & Melinda Gates Foundation. Previously, she served as the project manager in the ALA Office for Research & Statistics for three years.

OITP Supports New Study: Public Libraries as Providers of Digitally Inclusive Services and Resources

The ALA Office for Information Technology Policy (OITP) is very happy to spread the word that ALA will again partner with the University of Maryland Information Policy & Access Center on a national study of the roles libraries play in supporting digital inclusion. ALA Office for Research & Statistics (ORS) Director Kathy Rosa will serve as project director, John Carlo Bertot will manage the survey, and the International City/County Management Association (ICMA) and OITP will serve as partners on the grant. The project is funded by a three-year, National Leadership Grant award of $486,587 from the Institute for Museum & Library Services (IMLS).

The study builds on the long-running Public Library Funding & Technology Access Study, which provided a “state of the library” report on the technology resources brokered by libraries and the funding that enables free public access to these resources. The ALA Washington Office has long been among the heaviest users of the data in advocating for libraries with legislators, policymakers and the media.

“Anyone who has read the ALA comments on the National Broadband Plan or digital literacy, for instance, will find reference to this critical research,” said Emily Sheketoff, director of the ALA Washington Office. “Even now we are using it as part of our advocacy on behalf of the Digital Content and Libraries Working Group.”

The “Public Libraries as Providers of Digitally Inclusive Services and Resources: A National Survey” study will take the pulse of public library service in the areas of digital literacy, economic and workforce development, educational support, and health information. Among the key research questions are:

  • What roles do and should public libraries play in creating digitally inclusive communities?
  • What might be needed for libraries to increase their reach and/or efficacy as community anchors in digital inclusion efforts?
  • What are the challenges and barriers public libraries encounter as community providers of public access technology services?
  • How are digital technologies, services, and resources redefining public libraries and their service communities?

“Previous surveys conducted by ALA and UMCP have chronicled the growth of public access technology services and infrastructure in public libraries,” Bertot said. “By focusing on the role of public access technologies and services public libraries provide, this study will demonstrate the important roles of public libraries in building digitally inclusive communities.”

ICMA Chief Operating Office Ron Carlee further emphasized this point. “At ICMA we see libraries as playing an essential role in helping local government meet their greatest challenges. Partnering with ALA and the University of Maryland on this project will help bring greater understanding and awareness on the role of libraries on the critical issue of digital inclusion.”

OITP will serve in an advisory role with the design of the survey in the first year, then help with dissemination and advocacy efforts – including the development of policy white papers and convening a summit in 2015 to discuss study implications and related policy recommendations.

Project planning began October 1, 2012. A critical first step currently underway is the formation of the survey advisory committee. With additional input from the field, a redesigned national survey will launch in Fall 2013, and data from the 2013 survey will be available in Spring 2014.

About Larra Clark

As Director of OITP's Program on Networks, and Associate Director of OITP's Program on America’s Libraries for the 21st Century, Larra’s responsibilities include overall management of OITP’s telecommunications portfolio and day-to-day management of our projects in partnership with the Bill & Melinda Gates Foundation. Previously, she served as the project manager in the ALA Office for Research & Statistics for three years.

OITP Receives Funding to Continue Work on Edge Initiative

Edge Logo

The ALA Office for Information Technology Policy (OITP) is pleased to announce it has received a $81,600 grant addendum from the Bill & Melinda Gates Foundation to continue its participation in the Edge Initiative. With the Public Library Association (PLA), OITP serves on the Edge coalition of organizations that provide leadership for the development of public access technology benchmarks and associated training, support materials, and assessment tools.

Work began on the benchmarks in 2011 and has continued with pilot and beta testing of a prototype framework in 2012. Benchmark revisions currently are underway with a small working group that includes members from OITP, the Urban Libraries Council, the University of Washington I-School, the International City/County Managers Association, the University of Maryland Information and Policy Access Center, and the Texas State Library and Archives Commission. ALA OITP Fellow Bob Bocher will serve as the OITP lead on benchmark revisions, while Program Director Larra Clark will continue to represent OITP on the governing roundtable.

“Supporting and promoting the effective and efficient use of technology in libraries is central to OITP’s mission,” said Bonnie Tijerina, chair of the ALA OITP Advisory Committee. “We are pleased to build on our experience in this arena and contribute to this important national initiative.”

OITP’s role in the coalition also includes conducting research, helping to document the development process, supporting communications to ALA members and contributing to governance and sustainability decision making. PLA is leading curriculum development and train-the-trainer programming to support use of the benchmarks as a planning, management, and advocacy tool.
The benchmarks are focused in three main groupings to demonstrate public value:

  • Community Value, which includes indicators related to digital literacy and digital content and externally facing priorities related to employment, education, e-government and health information;
  •  Engaging the Community & Decision Makers, which includes indicators related to strategic partnerships and community planning; and
  • Organizational Management, which includes indicators related to technology planning and deployment and are more internally facing in their orientation.

Feedback gathered on the benchmarks so far has included a beta test of more than 40 libraries; library focus groups; conference programming; online comments and pilot testing in four libraries in California, Oklahoma and Texas. Comments have been quite positive overall, and the input will be used to make final adjustments before the V1.0 benchmarks begin launching in spring 2013.

“Providing public access technology and training is an essential public library service, and this initiative both recognizes and elevates this reality,” Clark said. “Most commenters to date share our belief that the benchmarks and assessment tools can help libraries chart paths to continuous improvement. Combined with training, resource guides and communications tools, I believe we will provide a strong suite of resources to the library field.”

OITP plans more blogs and articles in the coming months to provide additional information on how the benchmarks are evolving and what resources will be available to support libraries in self-assessment and implementation of the benchmarks. Coalition member TechSoup Global also is producing a series of webinars exploring the benchmarks over the fall of 2012.

About Larra Clark

As Director of OITP's Program on Networks, and Associate Director of OITP's Program on America’s Libraries for the 21st Century, Larra’s responsibilities include overall management of OITP’s telecommunications portfolio and day-to-day management of our projects in partnership with the Bill & Melinda Gates Foundation. Previously, she served as the project manager in the ALA Office for Research & Statistics for three years.