The American Library Association’s Office for Information Technology Policy hosted a face-to-face question- and-answer session with John Noran, senior manager of the Schools and Libraries Division of the Universal Service Administrative Company on Sunday, June 24, 2012, at 2012 American Library Association (ALA) Annual Conference in Anaheim, Calif. The Universal Service Administrative Company (USAC) administers the E-rate program.
Noran met with individuals to answer E-rate questions for all states and local libraries. Each individual had the opportunity to speak with Noran for up to 30 minutes. I sat with Noran when he met with Kentucky E-rate consultant Katherine Adelberg. Adelberg spoke to Noran about bringing USAC representatives from Washington, D.C. to her school to discuss contract issues.
“Talking to [Noran] was helpful, especially as a new coordinator for the program,” said Adelberg, when asked about her conversation with Noran. “It was great to get that informal feedback.”
Noran said that his department enjoys meeting with librarians face-to-face, in addition to his monthly call to state e-rate coordinators.
“We have [monthly] calls, but we also like to come to Annual to speak with them personally,” said Noran. “We have found that people access information different ways, so we try to get as many ways to give them information as possible.”
The E-rate program, also known as the Schools and Libraries Support Mechanism, provides eligible schools and libraries with discounts between 20 and 90 percent on their telecommunications and information services with the greatest discounts going to the neediest schools and libraries.
Press Officer, American Library Association, Washington Office